12/31/1999

AEP EMPLOYEES STAND BY FOR Y2K ROLLOVER

COLUMBUS, Ohio, Dec. 31, 1999 -- Three years and more than $44 million after American Electric Power (NYSE:AEP) began readying itself for Y2K, the electric utility is confident it has adequately prepared for the dawning of the new year. All systems necessary to keep electricity flowing to AEP’s 3 million customers have been reviewed to ensure they will continue to function when the calendar flips forward to Jan. 1. Employees also participated in two industry-sponsored drills to test back-up plans. Since AEP must be prepared daily to respond to emergency situations, numerous contingency plans were already in place. The company developed Y2K-specific back-up plans to complement those existing contingency plans. Examples of specific contingency plans include backup telecommunications equipment, additional power generation reserves, staffing key substations, preparing a backup system control center, topping off fuel tanks, increasing coal reserves and beefing up staffing to respond to critical situations. “As an electric utility, AEP must be able to respond to emergencies, such as restoring outages caused by bad weather, tree limbs on power lines or animals damaging transformers,” said Joseph Valentine, AEP’s vice president - year 2000 project. “The uniqueness of the Y2K situation prompted us to take a closer look at our emergency plans and fine tune some of the procedures. We don’t expect the rollover to uncover any surprises,” Valentine said. Employees normally scheduled to work the evening and late night shift will have plenty of company during the rollover. Additional employees will be working throughout the evening, and others will be on standby. These will include employees whose job it is to repair downed power lines and restore electricity for customers, as well as other workers assigned to investigate the cause of any electrical outages and get the word out to the public as quickly as possible. “On any given day, we experience outages in different areas of our seven-state service territory due to bad weather and other reasons,” said Mike Heyeck, AEP’s director - transmission operations. “Because of the heightened sensitivity created by Y2K, we will have additional employees available to resolve any problems quickly and to provide timely information about those outages. “While we are not anticipating any Y2K-related problems, we understand that some of our customers may have concerns, and we will be there for them,” Heyeck said. AEP will work with the news media throughout the evening to keep customers informed of outages or other events that may affect their service. Customers who are experiencing an outage are asked to report the problem to AEP by calling the toll-free telephone number listed on their electricity bill. AEP, a global energy company, is one of the United States' largest investor-owned utilities, providing energy to 3 million customers in Indiana, Kentucky, Michigan, Ohio, Tennessee, Virginia and West Virginia. AEP has holdings in the United States, the United Kingdom, China and Australia. Wholly owned subsidiaries provide power engineering, energy consulting and energy management services around the world. The company is based in Columbus, Ohio. On Dec. 22, 1997, AEP announced a definitive merger agreement for a tax-free, stock-for-stock transaction with Central and South West Corp., a public utility holding company based in Dallas.

For More Information, Contact: Jeri Waters Media Relations 614/223-1917

More From PSO

Learn More

Manage Your Electric Bill Year-Round

Sign Up Now Pay Online for Free with Paperless Billing

Pay Online for Free with Paperless Billing

Use Online Form Report Outages On Your Mobile Phone

Report Outages On Your Mobile Phone

How We Restore Power Learn more

How We Restore Power

Visit AEP.com
Use of this site constitutes acceptance of the AEP Terms and Conditions. View our Privacy Policy. © 1996-2019 American Electric Power. All Rights Reserved.

Privacy Policy

Privacy Policy for Public Service Company of Oklahoma (PSO), a unit of American Electric Power (AEP)

Scope

This Privacy Policy applies only to PSOklahoma.com and the Public Service Company of Oklahoma customer mobile app (com.aep.customerapp.pso). Other AEP websites and apps may be governed by their own privacy policies, appropriate to the uses and needs of each. Throughout the site or app, we may provide links to resources and sites that are not part of PSOklahoma.com or the Public Service Company of Oklahoma customer mobile app. This Privacy Policy does not apply to those resources and sites.

Consent

By using this site or app, you consent to the terms of this Privacy Policy. Whenever you submit information via this site or app, you agree to the collection, use, and disclosure of that information in accordance with this Privacy Policy.

Information Collected

  1. Passively collected information

    During your use of this site or app, we may collect anonymous information about your visit here through the use of server logs, cookies, scripts, tracking pixels and other Web traffic tracking systems. This information is aggregated and used to improve user experience through analysis of user activities. This information is never combined with any of the personally identifiable information you may provide in your use of the features of this site or app.
  2. Personally identifiable information

    On certain forms of this site or app, you may be asked to provide information about yourself or your account with us, either to identify yourself to us or to request a service from us. In each case, we will inform you what information is provided at your option and what information is required to complete the transaction or activity you are engaged in. If you are unwilling to provide this required information, you will be unable to complete the requested transaction.

Use and disclosure of information

The information you provide to us will be used to respond to requests you may make for services. Some or all of this information may be added to your permanent account record and may be used for research purposes.

In addition, we may use elements of this information in the following situations:

  1. We may transfer the information to PSO’s affiliates and subsidiaries, unless such transfer is prohibited by law;
  2. We may transfer the information as part of a merger, consolidation, acquisition, divestiture or other corporate restructuring (including bankruptcy);
  3. We may make the information available to third parties who are providing the product, service or information that you have requested (but not your password);
  4. We may make such information available to third parties who are providing services to PSO (for example, providing the information to third parties performing computer-related services for PSO);
  5. We may use the information to communicate with you about products and services that may be of interest to you.
  6. We may disclose the information if we form a good-faith belief that disclosure of such information is necessary to investigate, prevent, or take action regarding any illegal activities or regarding interference with the operation of our site or violation of its terms of use; or
  7. We may disclose the information if we believe that disclosure is required by law or regulation or in response to a subpoena or other order of a court or other governmental agency.

PSO uses Flurry Analytics Service (provided by Yahoo) in order to improve its mobile apps. Flurry’s privacy policy governs the use of this information.

Also, PSO reserves the right to share any aggregated information (i.e., non-personally identifiable information) with any third parties for any reason, unless prohibited by law.

We will not sell, rent or otherwise disclose the information we gather about you or your account to any third party, except as outlined in this Privacy Policy.

Security

PSO takes reasonable steps to protect your personally identifiable information as it is transferred to us, through the use of Web technologies such as the Secure Sockets Layer and others. However, no Internet transmission of information is ever completely secure or error-free. In particular, e-mail sent to or from PSO may not be secure.

How to Reach Us

If you would like to update your personally identifiable information or if you have questions about this privacy policy, please contact us.

Changes to This Policy

PSO reserves the right to change this Privacy Policy at any time. If this Privacy Policy changes, the revised policy will be posted to this site. Please review this Privacy Policy before you provide any personally identifiable information through this site. Use of our web site after the posting of a revised privacy policy constitutes your consent to the revised policy.

This policy was last revised on December 13, 2017.

Close ×

Sign Up For Alerts

Subscribing to PSO alerts gives you instant notification for:

  • Billing & Payments - avoid late payments and disconnection
  • Outage Updates - find out if there's an outage at your address and when power will be back on

Win an Xbox One with Alerts!

Enroll in alerts to be eligible to win. Subscribing to I&M alerts gives you instant notification for:

  • Billing & Payments - avoid late payments and disconnection
  • Outage Updates - find out if there's an outage at your address and when power will be back on

Loading video...

×