PSO Lowers Fuel Cost Adjustment Factor

As a result of lower prices for natural gas, Public Service Company of Oklahoma (PSO) is reducing the fuel cost adjustment factor in customer bills, effective with the first billing cycle of June (bills mailed May 30).
The fuel cost adjustment charge in customer bills is being reduced from approximately 1.65 cents per kilowatt-hour (kWh) to approximately 1.02 cents per kWh.

The new, lower fuel cost adjustment charge will result in a reduction of $6.28, or 6.9%, in the bill of a residential customer using 1,000 kWh per month.

This reduction marks the second time in less than two months that PSO has lowered its fuel charge.  On April 4, 2006, the PSO fuel cost adjustment charge was lowered approximately one cent, from 2.5 cents per kWh.  That reduction resulted primarily from the decline in natural gas prices since fall 2005, when gas prices spiked after Hurricane Katrina caused major damage to natural gas production facilities in the Gulf of Mexico.

The latest reduction reflects lower natural gas costs than were in the previous fuel factor.

PSO does not make any profit from the purchase of natural gas to fuel PSO’s power plants.  PSO is allowed only to recover the actual cost of fuel used to generate electricity for its customers through their monthly bills.

While the reduction in fuel cost adjustment is good news for PSO’s customers, everyone should keep in mind that electric bills during the coming summer will still be higher than in previous years due to higher overall fuel cost than in the past. Customers are encouraged to continue efforts to make wise use of electricity, which will help to lower their bills. Here are two Again, PSO wants its customers to know that the company does not make a profit on fuel purchased to generate electricity.   The cost of the fuel is passed along to customers, under an approved regulatory process. 
actions that customers can take to help manage their electric bills:

  • Sign up for PSO’s Average Monthly Payment (AMP) plan. AMP evens out the highs and lows in monthly bills, which makes budgeting a little easier.  To sign up for AMP, please call PSO’s Customer Service Center at 1-888-216-3523.

  • Check out PSO’s website, PSOklahoma.com, for energy saving tips.  You may also access our online energy calculator feature to estimate the cost of your home energy usage based on your information and learn about how appliances and lighting affect your energy usage.
PSO is an electric utility company serving approximately 514,000 customers in eastern and southwestern Oklahoma.  Based in Tulsa, PSO has more than 4,000 megawatts of generating capacity, and is the largest provider of wind energy in the state.  PSO is a unit of American Electric Power (NYSE: AEP).  AEP is based in Columbus, Ohio.

Stan Whiteford
Corporate Communications

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Privacy Policy

Privacy Policy for Public Service Company of Oklahoma (PSO), a unit of American Electric Power (AEP)


This Privacy Policy applies only to PSOklahoma.com and the Public Service Company of Oklahoma customer mobile app (com.aep.customerapp.pso). Other AEP websites and apps may be governed by their own privacy policies, appropriate to the uses and needs of each. Throughout the site or app, we may provide links to resources and sites that are not part of PSOklahoma.com or the Public Service Company of Oklahoma customer mobile app. This Privacy Policy does not apply to those resources and sites.


By using this site or app, you consent to the terms of this Privacy Policy. Whenever you submit information via this site or app, you agree to the collection, use, and disclosure of that information in accordance with this Privacy Policy.

Information Collected

  1. Passively collected information

    During your use of this site or app, we may collect anonymous information about your visit here through the use of server logs, cookies, scripts, tracking pixels and other Web traffic tracking systems. This information is aggregated and used to improve user experience through analysis of user activities. This information is never combined with any of the personally identifiable information you may provide in your use of the features of this site or app.
  2. Personally identifiable information

    On certain forms of this site or app, you may be asked to provide information about yourself or your account with us, either to identify yourself to us or to request a service from us. In each case, we will inform you what information is provided at your option and what information is required to complete the transaction or activity you are engaged in. If you are unwilling to provide this required information, you will be unable to complete the requested transaction.

Use and disclosure of information

The information you provide to us will be used to respond to requests you may make for services. Some or all of this information may be added to your permanent account record and may be used for research purposes.

In addition, we may use elements of this information in the following situations:

  1. We may transfer the information to PSO’s affiliates and subsidiaries, unless such transfer is prohibited by law;
  2. We may transfer the information as part of a merger, consolidation, acquisition, divestiture or other corporate restructuring (including bankruptcy);
  3. We may make the information available to third parties who are providing the product, service or information that you have requested (but not your password);
  4. We may make such information available to third parties who are providing services to PSO (for example, providing the information to third parties performing computer-related services for PSO);
  5. We may use the information to communicate with you about products and services that may be of interest to you.
  6. We may disclose the information if we form a good-faith belief that disclosure of such information is necessary to investigate, prevent, or take action regarding any illegal activities or regarding interference with the operation of our site or violation of its terms of use; or
  7. We may disclose the information if we believe that disclosure is required by law or regulation or in response to a subpoena or other order of a court or other governmental agency.

PSO uses Flurry Analytics Service (provided by Yahoo) in order to improve its mobile apps. Flurry’s privacy policy governs the use of this information.

Also, PSO reserves the right to share any aggregated information (i.e., non-personally identifiable information) with any third parties for any reason, unless prohibited by law.

We will not sell, rent or otherwise disclose the information we gather about you or your account to any third party, except as outlined in this Privacy Policy.


PSO takes reasonable steps to protect your personally identifiable information as it is transferred to us, through the use of Web technologies such as the Secure Sockets Layer and others. However, no Internet transmission of information is ever completely secure or error-free. In particular, e-mail sent to or from PSO may not be secure.

How to Reach Us

If you would like to update your personally identifiable information or if you have questions about this privacy policy, please contact us.

Changes to This Policy

PSO reserves the right to change this Privacy Policy at any time. If this Privacy Policy changes, the revised policy will be posted to this site. Please review this Privacy Policy before you provide any personally identifiable information through this site. Use of our web site after the posting of a revised privacy policy constitutes your consent to the revised policy.

This policy was last revised on December 13, 2017.

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