COLUMBUS, Ohio, Dec. 6, 1999 -- Residents planning to use portable fuel-burning generators during the winter should carefully follow the manufacturer’s instructions to guard against injury, according to American Electric Power (NYSE:AEP). Improper installation of a generator could damage the unit, cause a fire or electrocute residents, power company workers or emergency crews, said Robert Gifford, AEP’s manager - distribution engineering. “Some customers use portable generators if their power is interrupted by a winter storm or some other unforeseeable event. While AEP does not try to encourage or discourage our customers from installing a portable generator, we do want them to use the units properly and safely,” said Gifford. Portable generators may be installed in two ways. The most common and simplest method is to plug an appliance, tool or motor directly into the generator panel outlet. A less common and more complex method is the installation of a standby electrical system, which should only be done by a licensed electrician, Gifford said. If using the direct panel plug-in procedure, only use high-quality, well-insulated grounded cord sets rated at the same or higher voltage and current than the generator outlet being used. Check the generator circuit breaker rating and make sure the cord set is rated at the same amperes as the circuit breaker or higher. Do not use worn, bare, frayed or otherwise damaged electrical cord sets with the generator. Using defective cord sets is dangerous and may result in electrical shock or damage to equipment and property. Installation of a standby-by electrical system which connects the generator to a home’s circuits or wiring requires the expertise of a licensed electrician, so that AEP’s circuits are isolated from the generator’s circuits. If the circuits are not properly isolated, electricity from the generator can flow back to the power line and electrocute an AEP worker attempting to restore power. Improperly isolated circuits can also overheat the generator and cause an electrical fire inside the home. No matter which method is used, residents should review all manufacturer’s recommendations for safe use and maintenance of the system, Gifford said. Additional generator safety tips: -- Do not plug the generator into a wall outlet. -- Never handle any kind of electrical device while standing in water, while barefoot or while hands or feet are wet. -- Operate this equipment only in the open air where adequate ventilation is available. Generator exhaust gases contain deadly carbon monoxide gas. This dangerous gas, if breathed in sufficient concentrations, can cause unconsciousness or death. -- Never refuel the generator while it is running. -- Avoid contact with bare wires, terminals, etc. The generator supplies a very powerful voltage than can cause dangerous and possibly fatal electrical shock. Never permit any unqualified persons to operate or service the unit. -- Use of a ground fault circuit interrupter (GFCI) provides additional protection and should always be used when required by code. -- If the generator is connected to the permanent wiring, a transfer switch must be used to safely transfer the customer’s source of electric power from AEP to the generator, thus preventing generator power from back feeding into AEP’s power lines. -- Consult a licensed electrician to make sure the National Electric Code and local electrical codes are followed in the installation and grounding of the generator. Further information on generators is available in a brochure prepared by AEP entitled, “A Word About Portable Electric Generators.” Customers may receive a copy by calling their local customer service office. AEP, a global energy company, is one of the United States' largest investor-owned utilities, providing energy to 3 million customers in Indiana, Kentucky, Michigan, Ohio, Tennessee, Virginia and West Virginia. AEP has holdings in the United States, the United Kingdom, China and Australia. Wholly owned subsidiaries provide power engineering, energy consulting and energy management services around the world. The company is based in Columbus, Ohio. On Dec. 22, 1997, AEP announced a definitive merger agreement for a tax-free, stock-for-stock transaction with Central and South West Corp., a public utility holding company based in Dallas.

For More Information, Contact: Jeri Waters Media Relations 614/223-1917

More From PSO

Learn More

Manage Your Electric Bill Year-Round

Sign Up Now Pay Online for Free with Paperless Billing

Pay Online for Free with Paperless Billing

Use Online Form Report Outages On Your Mobile Phone

Report Outages On Your Mobile Phone

How We Restore Power Learn more

How We Restore Power

Visit AEP.com
Use of this site constitutes acceptance of the AEP Terms and Conditions. View our Privacy Policy. © 1996-2019 American Electric Power. All Rights Reserved.

Privacy Policy

Privacy Policy for Public Service Company of Oklahoma (PSO), a unit of American Electric Power (AEP)


This Privacy Policy applies only to PSOklahoma.com and the Public Service Company of Oklahoma customer mobile app (com.aep.customerapp.pso). Other AEP websites and apps may be governed by their own privacy policies, appropriate to the uses and needs of each. Throughout the site or app, we may provide links to resources and sites that are not part of PSOklahoma.com or the Public Service Company of Oklahoma customer mobile app. This Privacy Policy does not apply to those resources and sites.


By using this site or app, you consent to the terms of this Privacy Policy. Whenever you submit information via this site or app, you agree to the collection, use, and disclosure of that information in accordance with this Privacy Policy.

Information Collected

  1. Passively collected information

    During your use of this site or app, we may collect anonymous information about your visit here through the use of server logs, cookies, scripts, tracking pixels and other Web traffic tracking systems. This information is aggregated and used to improve user experience through analysis of user activities. This information is never combined with any of the personally identifiable information you may provide in your use of the features of this site or app.
  2. Personally identifiable information

    On certain forms of this site or app, you may be asked to provide information about yourself or your account with us, either to identify yourself to us or to request a service from us. In each case, we will inform you what information is provided at your option and what information is required to complete the transaction or activity you are engaged in. If you are unwilling to provide this required information, you will be unable to complete the requested transaction.

Use and disclosure of information

The information you provide to us will be used to respond to requests you may make for services. Some or all of this information may be added to your permanent account record and may be used for research purposes.

In addition, we may use elements of this information in the following situations:

  1. We may transfer the information to PSO’s affiliates and subsidiaries, unless such transfer is prohibited by law;
  2. We may transfer the information as part of a merger, consolidation, acquisition, divestiture or other corporate restructuring (including bankruptcy);
  3. We may make the information available to third parties who are providing the product, service or information that you have requested (but not your password);
  4. We may make such information available to third parties who are providing services to PSO (for example, providing the information to third parties performing computer-related services for PSO);
  5. We may use the information to communicate with you about products and services that may be of interest to you.
  6. We may disclose the information if we form a good-faith belief that disclosure of such information is necessary to investigate, prevent, or take action regarding any illegal activities or regarding interference with the operation of our site or violation of its terms of use; or
  7. We may disclose the information if we believe that disclosure is required by law or regulation or in response to a subpoena or other order of a court or other governmental agency.

PSO uses Flurry Analytics Service (provided by Yahoo) in order to improve its mobile apps. Flurry’s privacy policy governs the use of this information.

Also, PSO reserves the right to share any aggregated information (i.e., non-personally identifiable information) with any third parties for any reason, unless prohibited by law.

We will not sell, rent or otherwise disclose the information we gather about you or your account to any third party, except as outlined in this Privacy Policy.


PSO takes reasonable steps to protect your personally identifiable information as it is transferred to us, through the use of Web technologies such as the Secure Sockets Layer and others. However, no Internet transmission of information is ever completely secure or error-free. In particular, e-mail sent to or from PSO may not be secure.

How to Reach Us

If you would like to update your personally identifiable information or if you have questions about this privacy policy, please contact us.

Changes to This Policy

PSO reserves the right to change this Privacy Policy at any time. If this Privacy Policy changes, the revised policy will be posted to this site. Please review this Privacy Policy before you provide any personally identifiable information through this site. Use of our web site after the posting of a revised privacy policy constitutes your consent to the revised policy.

This policy was last revised on December 13, 2017.

Close ×

Sign Up For Alerts

Subscribing to PSO alerts gives you instant notification for:

  • Billing & Payments - avoid late payments and disconnection
  • Outage Updates - find out if there's an outage at your address and when power will be back on

Win an Xbox One with Alerts!

Enroll in alerts to be eligible to win. Subscribing to I&M alerts gives you instant notification for:

  • Billing & Payments - avoid late payments and disconnection
  • Outage Updates - find out if there's an outage at your address and when power will be back on

Loading video...