PSO's Response to COVID-19
PSO is committed to the health and safety of our customers, communities and employees. We’re closely monitoring the COVID-19 pandemic and are working with state and local leaders to protect the public, our business partners and our team during this time of unprecedented disruption in our daily lives. While the days ahead may look different than what we’re all used to, the PSO team has comprehensive plans in place to respond to the unexpected. We’re prepared and will continue providing our customers safe and secure electricity service.
Payment Assistance
We know our customers are concerned about their families, and ensuring they have reliable electric service allows them to focus on staying healthy and well. If you anticipate problems paying your electric bill, please view payment assistance information or contact us to discuss payment options.
Get an extension
One Time Payment Extension
One-time Payment Extension gives you a little more time to make your bill payment.
Request an arrangement
Extended Payment Arrangements
Payment Arrangements let you request a monthly plan to pay off your balance in full.
Learn More
Light A Life Program
Giving a little extra each month helps families in need heat and cool their home.
View more assistance options
Business Assistance
For most of us, it has not been business as usual. We're here to help you renew and restart, so when your doors swing open you'll stand strong. Our business experts are ready to explain the essentials like payment assistance plans and applying for the relief programs that fit your needs. Find a list of federal assistance programs or call our Business Solutions Center at 1-888-776-1368.
Help is also available for your business through state, local, and other resources.
Workforce Safety
Our team is monitoring guidance from the CDC and taking careful precautions to keep our workforce safe. Employees whose job functions allow them to work from home have been asked to do so. Our line crews and other critical employees who interact with the public and are critical to keeping power flowing are being instructed on how to perform their work and minimize exposure to the virus.
Have Questions? We’re Here.
We continue to monitor the situation and will update customers accordingly. In the meantime, we're ready to answer your questions and address concerns at 1-888-216-3523 and through Facebook and Twitter. Stay safe out there.